So, one of Steven's clients sells sporting goods rope and tie-downs for like boats and kayaks BUT someone decided to use the rope for Japanese sexual bondage and then included a photo on their five-star Amazon review and because of this one review Amazon changed the product category from sporting goods to "Adult" and Steven's client is now freaking out 😅
He's having his employees file tickets with Amazon seller support to adjust it. Amazon is like an evil overly powerful AI that can just suddenly ruin people's lives. This wasn't a person who changed the product category to adult from sporting goods, it was an algorithm. Like, how does a small business know how to deal with random crap like that without help from an agency like ours?
A couple weeks, a single mom with a special needs son called Steven because her product was suddenly suspended from Amazon with no explanation. That was her entire income suddenly gone. It turned out she had one advertising keyword in violation. Steven had her back up in 24 hours.
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