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My Amazon Guy
About My Amazon Guy: 1.2-billion managed on Amazon, My Amazon Guy is A 400+ client full service Amazon Agency in Atlanta, Georgia. We grow market share through traffic and conversion improvements. PPC, SEO, CTR, Design, Catalog Merchandising. My Amazon Guy gives away all their trade secrets with more than 2200 video tutorials on YouTube.
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My Amazon Guy
Never Say Sorry 😐. Always Say Thank You 😊 (Marketing Rant)
I sent this to my staff this evening: Please eliminate the word sorry from your vocabulary. Do not apologize to clients. Do not apologize to me or anybody else in the company.
Instead, thank them.
Example of what not to say: Sorry for the delay
Example of what to say: Thank you for your patience.
If a client shares feedback like why doesn't Steven show up to our client calls... Don't say sorry about that. Say thank you for sharing your feedback.
This mentality shift will win us massive gratitude from the clients.
#neversaysorry #saythankyou #growinganagency #agency #Traction